Patient Grievance

We Want to Hear From You — All of It

Bright Path operates on an organize-to-learn philosophy — which means we are always looking for ways to grow, improve, and do better. That's only possible when families tell us the truth. We want to hear what's working, what isn't, and everything in between. Feedback isn't a complaint to us. It's information we need to be the program we want to be.

If something isn't sitting right, the first step is always just talking to your teen's care team. They want to hear it, and most things can be addressed right there in the relationship. But if you'd like to make a formal complaint, or if you feel more comfortable going outside of the clinical team, Bright Path's formal grievance process exists for exactly that.

Making a Formal Grievance

All formal complaints at Bright Path are handled by Abigail Krieck, Director of Strategic Impact and Outreach. You can reach Abigail directly or submit a concern using the form below. Every formal grievance is reviewed with the same care and attention — whether it's submitted anonymously or with your contact information. You will never face retaliation, intimidation, or any negative consequence for raising a concern. Ever.

Every patient and their parent or guardian has the right to voice concerns about any aspect of their experience at Bright Path — including:

Quality of clinical care or services received
Interactions with staff, providers, or other patients
Perceived violations of patient rights
Safety concerns within the facility or program
Billing or administrative issues
Disagreements with treatment planning or discharge decisions

How the Grievance Process Works

Step 1: Submit Your Concern

Use the form below to describe your concern in as much detail as possible. Include the names of any individuals involved, the date and time of the incident, and which program your teen is enrolled in. You may also report a concern verbally to any staff member at either location.

Step 2: Acknowledgment

If you provide contact information, you will receive an initial response within 24 hours of Bright Path receiving your concern.

Step 3: Investigation and Resolution

Our team will review the details of your grievance, speak with relevant staff, and determine appropriate next steps. You will be notified of the outcome and any actions taken to address your concern.

Step 4: Escalation (If Needed)

If you feel your concern has not been resolved to your satisfaction through our internal process, you have the right to file a complaint with the following external organizations:

North Carolina Division of Health Service Regulation (DHSR) Phone: 1-800-624-3004 Website: ncdhhs.gov/dhsr
The Joint Commission Phone: 1-800-994-6610 Website: jointcommission.org

SAMHSA National Helpline Phone: 1-800-662-4357